The Good, the Bad and the Downright Difficult

How to handle those difficult and awkward people at work, and come out unharmed and able to get on with your job and career? Everyone encounters difficult people - this is one of the most common problems we face at work. This book is highly accessible and provides easy-to-follow solutions for common problems and situations.

Written in an easy-to-read style, this book deals with a variety of issues, from minor tensions to outright war or personality clashes in the office. Whatever stage you have reached in your career, this book can have a significant role to play. It will arm you with the ammunition you need to cope with situations from the norm to the outrageous.

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